Privacy Policy

This Privacy Policy governs the manner in which Pacific BioEnergy collects, uses, maintains and discloses information collected from users of website (“Site”). This privacy policy applies to the Site and all products and services offered by Pacific BioEnergy. Ultimately, the information we receive depends upon what you do when visiting our Site.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Personal identification information

We may collect personal identification information from Users in a variety of ways, if you voluntarily submit, including, but not limited to, when Users visit our Site, subscribe to a newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously.

Information You Provide Us

We use the information that you provide us for responding to your requests, customizing the material presented to you based on your past visits to our Site, to communicate with you, and to improve the content of our Site. The primary goal in collecting personal information is to provide you better services, features and content, and give you an efficient personalized experience that best meets your needs.

Sharing your personal information

If you choose to identify yourself by sending us an email or completing an online form, Pacific BioEnergy employees and business partners will have access to such information in order to contact you for customer service purposes. We also aggregate information on what pages you access. Information submitted by you, such as survey information and/or comments or feedback, may be stored in a personally-identifiable format and is used only for internal purposes and is not shared with people or organizations outside of Pacific BioEnergy, its subsidiaries or successors in interest, and its business partners. We do not sell, trade, or rent Users personal identification information to others.


This Site may contain links to other sites not owned or managed by Pacific BioEnergy is not responsible for the privacy practices of such websites.

Release of Information

Pacific BioEnergy will release any information that is required to be released by law or court order.

Security of Information

We use secure socket layer (SSL) encryption to protect the transmission of information you submit to us when you use our secure online forms. All the information you provide us through these forms is stored securely offline. If you send us an email or complete the Contact Us Form, you should know that email is not necessarily secure against interception.

Use of Contact Information

Pacific BioEnergy presents contact information including various email addresses. We have taken precautions to protect our contact information as much as possible, while still providing it to those who wish to make legitimate contact. The presentation of our contact information is by no means authorizing solicitation and spamming.

Cookie Policy

How Does the Pacific BioEnergy Site Use Cookies?

Our Site, in the future, may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on our Site for website visitation and tracking purposes.

All Cookies used by and on our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

  • Strictly Necessary Cookies
    A Cookie falls into this category if it is essential to the operation of our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
  • Analytics Cookies
    It is important for us to understand how you use our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping us to improve our Site and your experience of it.
  • Functionality Cookies
    Functionality Cookies enable us to provide additional functions to you on our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
  • Targeting Cookies
    It is important for us to know when and how often you visit our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
  • Third Party Cookies
    Third party Cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on our Site, or by third parties providing analytics services to us (these Cookies will work in the same way as analytics Cookies described above).
  • Persistent Cookies
    Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
  • Session Cookies
    Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our Site until you close your browser. Session Cookies are deleted when you close your browser.

For more specific details of the Cookies that we use, please refer to the table below.

You can learn more about cookies by visiting

What Cookies Does Our Site Use?

The following third party Cookies may be placed on your computer or device:

Name of Cookie Description & Purpose Expiration
Google  –  ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 Years
Google  –  gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 23 Hours
Google  –  gat Used by Google Analytics to throttle request rate 1 Minute
Google  –  ide Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 Year
Google  –  Nid These cookies set anonymous unique IDs to identify and record your selections and preferences when interacting with the Google Services. 6 Months
Twitter – guest_id Used by our Twitter feed.  This cookie is set to enable the browser to remember the guest id to display the latest news from our Twitter account. 2 Years
Twitter – Personalization ID Provide better faster and safe experience.  Log in, protect against spam, relevant advertising and personalise content for the user 2 Years
HubSpot – hstc The Main Cookie for tracking visitors 2 Years
HubSpot – Hubspotutk This cookie is used to keep track of a visitors identity.  This cookie is passed to Hubspot on form submission and used when de-duplicating contacts. 10 Years
HubSpot – Hssc This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the _hstc cookie. 30 Minutes
HubSpot – Hssrc Whenever Hubspot change the session cookie, this cookie is also set. It is set to 1 and used to determine if the user has restarted their browser. If this cookie does not exist it is assumed it is a new session. Session based cookies that are deleted when you leave the site.
HubSpot – hs_testcookie This cookie is used to test whther the visitor has support for cookies enabled. Session Based cookies that are deleted when you leave the site.
HotJar – _hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. Session based cookies that are deleted when you leave the site.
LinkedIn – Bcookie Used by social networking service, LinkedIn, for tracking the use of embedded services. 2 Years
LinkedIn – Lang Remembers the user’s selected language version of a website. 2 Years
LinkedIn – Lidc Used by the social networking service, LinkedIn, for tracking the use of embedded services. Session based cookies that are deleted when you leave the site.
LinkedIn – BizolID Unclassified 179 Days
LinkedIn – UserMatchHistory Unclassified 179 Days
Facebook – fr Used by Facebook to deliver a series of advertisement products such as realtime bidding from third party advertisers. 3 Months
Cloudflare CloudFlare service to identify trusted web traffic.  It does not correspond to any user id in the web application nor does the cookie store any personally identifiable information. 3 Months

Our Site uses third party analytics services. Website analytics refers to a set of tools used to collect and analyze anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the products and/or services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

The analytics service(s) used by our Site use(s) analytics Cookies to gather the required information.

Consent and Control
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies (unless those Cookies are strictly necessary); however certain features of our Site may not function fully or as intended. You will initially be given the opportunity to allow and/or deny the use of cookies. You can return to your cookie preferences to review and/or remove them at any time by visiting your browser settings.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

The links below provide instructions on how to control Cookies in all mainstream browsers:

For other browsers, please consult the documentation that your browser manufacturer provides.

Changes to this Cookie Policy
We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of our Site after the changes have been made.  You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Your acceptance of these terms

The above policies are effective as of April 1st 2018. Pacific BioEnergy reserves the right to change this policy at any time. By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Users wishing to see the changes may do so by visiting our Site privacy policy statement frequently.

If you have any questions about this Privacy Policy, Cookie Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Pacific BioEnergy
T: 604.602.1099